Refund & Cancellation Policy

1. Enquiry stage

Sending an enquiry is free and does not create a payment obligation. A refund policy applies only after a client has made a payment to NA Designs.

2. Advance payments

Website and design services require planning, design time, communication, setup and custom work. Because of this, advance payments may become partially or fully non-refundable once work has started.

3. Cancellation before work starts

If a client cancels before any planning, design, setup, research, content work, domain/hosting setup or project labour begins, NA Designs may provide a refund after deducting payment gateway charges, banking charges, administrative costs or third-party purchases already made.

4. Cancellation after work starts

If work has started, the refundable amount depends on the completed work, time spent, resources used and costs already committed. Completed work, strategy, design drafts, setup, calls, revisions, purchased tools, domain/hosting, third-party assets and administrative effort may be deducted from the refund amount.

5. No refund after final approval or launch

Once the client approves the final work, receives final files/access, or the website is launched, payments are generally non-refundable except where NA Designs agrees otherwise in writing.

6. Third-party costs

Domain names, hosting, premium plugins, paid themes, stock assets, subscriptions, payment gateway charges, email tools and other third-party purchases are usually non-refundable because they are controlled by outside providers.

7. Client delays and paused projects

If a project is paused because the client does not provide content, feedback, approvals, login details or payments, the project timeline may be moved. If a project remains inactive for a long period, restarting it may require a revised timeline or additional charge.

8. Revision dissatisfaction

We try to solve dissatisfaction through clear feedback and reasonable revisions within scope. A refund is not guaranteed simply because a client changes preference, changes business direction, delays feedback, requests work outside scope, or rejects work that matches the approved brief.

9. How to request a cancellation or refund

To request cancellation or refund review, contact NA Designs with the project name, payment date, payment proof and reason for cancellation. We will review the work status and reply with the possible outcome.

10. Processing time

Approved refunds will be processed through a reasonable payment method. Bank or payment provider processing times may vary.